Banker
Leader Bank
United StatesFresher1h agovia LinkedIn
About the Role
Leader Bank is seeking an Experience Banker to provide phone, email, and online chat support to internal and external customers. This is a fully remote role, available from approved locations, and involves supporting a range of products and services including Business Online Banking, Consumer Online Banking, Mobile Banking, and debit cards. The Experience Banking Center operates Monday - Friday 8 AM - 8 PM Eastern Time and Saturday - Sunday 9 AM - 5 PM Eastern Time. This position is needed to support evening hours and weekend shifts.
Key Responsibilities
- Assist customers with online banking issues such as account lockouts, password resets, website navigation, and browser-related problems.
- Manage open tickets with consistent and timely follow-ups.
- Process contact information and address changes for loan and deposit customers.
- Assist with daily callbacks for suspicious debit card activity and process Regulation E claims.
- Troubleshoot debit card issues, order new debit cards, and complete card maintenance.
- Support the daily verification of new online banking enrollments to prevent fraud.
- Assist loan customers with basic account inquiries (payment due dates, amounts due, balances, transaction history).
- Answer incoming phone calls and respond to customer inquiries via email and online chat.
- Initiate outbound customer calls to support and deepen customer relationships.
- Assist the Experience Banking Manager with additional duties and provide backup support within the department.
Requirements & Tech Stack
- Intermediate computer literacy
- Strong client service and listening skills
- Basic understanding of banking policies and procedures
- Adherence to attendance policies
- Excellent organizational skills
- Ability to handle multiple priorities with strong attention to detail
- Strong stress tolerance
- Excellent verbal and written communication skills
- Strong interpersonal skills
- Positive attitude and eagerness to learn
- Acknowledgment of all important procedure updates in chats and emails
- Demonstrate client obsession by going above and beyond for each client
- Candidates located in all U.S. time zones will be considered.
Qualifications
- Associate degree or equivalent experience