Trainee Customer Service Support Advisor
BT Group
Greater Kolkata AreaFresher2h agovia LinkedIn
About The Role
The Customer Service Advisor 1 assists customers across all channels, delivering customer value and success, providing support excellence regarding the BT Group's solution portfolio, all with full supervision.
Key Responsibilities
- Assists in creating value-based relationships with customers to optimize customer service, leveraging the BT Group's resource pool, within guidelines and under full supervision.
- Gathers customer information and performs basic analysis to understand customer needs and provide customer service insight for efficient management of customer issues.
- Executes and delivers routine work clearly covered by existing procedures to achieve objectives and the vision of the Customer Service team.
- Handles customer contacts professionally and effectively, showing resilience and sound decision-making under pressure.
- Participates in continuous improvement activities to enhance customer service team processes.
Requirements & Tech Stack
- BT Group's solution portfolio
- Basic analysis
Qualifications
- Full supervision