Customer Support, WFH)

About the Role

NoBrokerHood is seeking a full-time Customer Service Specialist for a remote role.

Key Responsibilities

• Respond to resident, admin, and partner inquiries via phone, email, and chat.
• Ensure timely and accurate resolution of issues related to app usage, payments, access control, and community services.
• Guide users through platform features.
• Document and escalate technical issues.
• Coordinate with internal teams to resolve complex cases.
• Track customer feedback and identify recurring problems.
• Suggest improvements to enhance overall customer experience.
• Maintain clear records of interactions.
• Follow standard operating procedures.
• Uphold data privacy and security standards in all communications.

Requirements & Tech Stack

• Comfort with using CRM tools, ticketing systems, and mobile or web applications.
• Prior experience in tech or SaaS environments is beneficial.

Qualifications

• Strong customer-facing skills, including Customer Support and Customer Service capabilities.
• Experience in driving Customer Satisfaction and improving overall Customer Experience.
• Professional communication skills with excellent Phone Etiquette for voice-based support.
• Clear written and verbal communication skills in English.
• Proficiency in additional Indian languages is an advantage.
• Ability to handle high volumes of queries, prioritize tasks, and remain calm under pressure.
• Strong problem-solving skills, attention to detail, and a customer-first mindset.
• Previous experience in customer service, contact centers, or community management.
• A relevant diploma or bachelor’s degree is preferred.