Sales engineers and Service engineers

About the Role

Optydyn is seeking Sales Engineers and Service Engineers to work full-time, on-site in Bengaluru. These roles involve partnering with customers to understand their technical requirements and recommend appropriate solutions.

Key Responsibilities

• Sales Engineers:
• Prepare and deliver product presentations.
• Create proposals and quotations.
• Support the sales cycle.
• Coordinate with internal technical teams to ensure solutions meet client expectations.
• Service Engineers:
• Install, commission, and maintain equipment or systems.
• Provide hands-on technical support.
• Troubleshoot issues.
• Ensure timely resolution to maintain customer satisfaction and system uptime.
• Both Roles:
• Collaborate closely with cross-functional teams.
• Maintain accurate documentation of activities.
• Build strong, long-term customer relationships through consistent communication and follow-up.

Requirements & Tech Stack

• Proficiency with standard office and documentation tools.
• Familiarity with CRM or service management systems is an advantage.

Qualifications

• Strong Sales Engineering and Sales skills, with the ability to understand customer needs and translate them into technical solutions.
• Hands-on Technical Support and Customer Service skills, including troubleshooting, problem-solving, and follow-through on service requests.
• Clear and professional Communication skills, with the ability to explain complex technical concepts to diverse audiences.
• Relevant technical education such as a degree or diploma in Engineering (Mechanical, Electrical, Electronics, or related field).
• Experience in industrial or technical product environments, preferably in a customer-facing role.
• Ability to work on-site in Bengaluru, visit customer locations as needed, and manage multiple priorities effectively.
• Demonstrated commitment to safety practices, quality standards, and ethical business conduct.