Product Testing & Release Analyst

About the Role

The Product Testing & Release Analyst will play a key role in ensuring the quality and successful release of the Supply MarketPlace platform at American Express Global Business Travel.

Key Responsibilities

• Assist in project-specific testing, such as SMP Hotel Expansion, according to priorities and requirements.
• Drive functional and business testing to ensure the Supply MarketPlace (SMP) has access to correct content and inventory.
• Perform Point of Sale (PoS) and downstream integration testing on all applications and system processes.
• Collaborate with Product Management to ensure features are fit for purpose and to identify and manage risks and issues.
• Design test plans based on business processes and scenarios, including acceptance criteria.
• Identify suitable test data and testing tools.
• Lead a testing bug triage process, assigning priorities and ensuring teams focus on critical items.
• Assist with risk management and resolve issues affecting release scope, schedule, and quality.
• Maintain a release repository with information on build and release procedures, dependencies, and notification lists.
• Ensure PoS Tools and Applications connected to the GBT Supply MarketPlace Platform are routinely certified and ready for new features.
• Document feature acceptance or rejection, sign-off dates, and successful implementation per PoS Tool and Application.
• Liaise with Supply Product Management to ensure full awareness of released features.
• Support R&D Teams and Product to ensure features are developed per specifications and for test environment stability.
• Coordinate with Vendors and other parties powering PoS Tools & Applications to ensure certification of changes and awareness of channel-specific dependencies.
• Support SMP Product Support for awareness and readiness to offer support on new features.
• Manage 3rd party GDS & Non-GDS Connectors to ensure timely resolution of issue escalations and operational management.

Requirements & Tech Stack

• Strong experience as a Test Analyst.
• Mandatory travel industry experience.
• Ability to work with Subject Matter Experts (SMEs) and convert business processes into test plans.
• Logical, structured approach to testing.
• Excellent written and verbal communication skills.
• Strong planning and organizational skills.
• Strong analytical and reporting skills.
• Strong team player with proven people management skills.
• Demonstrates resilience with customer orientation.
• Passion for continuous improvement.
• Ability to identify key issues and enact a mitigation plan.
• Ability to work effectively in a complex, diverse, global, and fast agile environment.
• Understanding of technical or professional aspects and continuous maintenance of technical knowledge.
• Ability to analyze issues and break them down into component parts.

Qualifications

• None explicitly stated beyond experience and skills.

Location

• Bangalore, India