Customer Relationship Management Executive

S Raheja Realty

Job Descriptions

• Act as the primary point of contact for customers after booking and sale.
• Handle customer queries, requests, complaints, and escalations professionally.
• Provide timely updates to customers regarding project progress, possession timelines, and other relevant developments.
• Coordinate the collection and verification of customer KYC documents, booking forms, agreements, and other required paperwork.
• Follow up on agreement execution, registration, stamp duty, and other documentation formalities.
• Maintain accurate customer records, correspondence, and documentation in CRM software.
• Coordinate with the Accounts Department regarding payment schedules, outstanding dues, receipts, and payment confirmations.
• Send payment reminders to customers as per the agreed schedule.
• Inform customers about possession schedules, pending payments, documentation requirements, and handover procedures.
• Arrange and coordinate site visits, inspections, and possession appointments.
• Maintain customer databases, booking details, payment status, documentation status, and possession records.