Customer Support Intern

Key Responsibilities

• Ensure timely responses and maintain good customer relationships.
• Coordinate with internal technical teams to resolve customer issues.
• Maintain accurate customer records and support tickets.
• Use Microsoft Excel and Word for data entry, verification, and reporting.
• Investigate invoice errors, document rejections, and processing issues.
• Calculate and verify VAT, discounts, invoice amounts, and pricing adjustments.
• Handle customer queries related to e-invoicing, EDI documents, and document processing.
• Provide customer support via email and the ticketing system.

Requirements & Tech Stack

• Microsoft Excel
• Microsoft Word
• Email
• Ticketing system

Qualifications

• Ability to manage multiple tasks and work effectively in a team.
• Basic knowledge of e-invoicing, EDI, or XML is an advantage.
• Attention to detail and problem-solving ability.
• Good written and verbal communication skills.
• Good typing speed and high accuracy in data entry.
• Strong numerical skills and understanding of VAT and discounts.
• Good knowledge of Microsoft Excel, Word, and office tools.