Analyst, IT Support

Crested Butte Mountain Resort

Job Summary

The Field Analyst 1 is an on-site IT position providing day-to-day support for end-user technology and assisting with physical network and site infrastructure. The role supports IT-approved workstations, point-of-sale systems, peripherals, and connected technologies; performs foundational connectivity and cabling tasks; maintains assets and documentation; and executes defined onsite work under established procedures or direction.

Key Responsibilities

• End-User & Resort Technology Support
• Provide onsite support for IT-approved endpoints and resort/business technology, including workstations, point-of-sale systems, printers, scanners, handheld devices, telephones, and peripherals.
• Use the approved IT service management/work ticket system to document demand, ownership, progress, troubleshooting, and resolution.
• Coordinate equipment relocations, seasonal deployments, outlet/site openings, special-event technology, and operational readiness activities.
• Address issues within Field IT scope and escalate application, security, network, or other specialized issues.
• Network & Connectivity Support
• Apply foundational knowledge of Ethernet, Wi-Fi, IP addressing, DHCP/DNS concepts, and VLAN awareness when supporting connected devices.
• Perform basic cable, jack, patch-panel, and switch-port identification; complete rack-and-patch activities and physical connectivity tests.
• Install, replace, or connect approved network hardware under direction and collect onsite diagnostic information.
• Validate device/site functionality following approved remote network changes or physical equipment replacement.
• Physical Infrastructure & OSP
• Support cable locating, basic pathway/cabling identification, telecom-room inspection, patching, physical checks, and OSP work under established procedures and direction.
• Incident & Service Management
• Own assigned incidents and requests through resolution or escalation; support major-incident activities by providing onsite facts, physical checks, and recovery actions.
• Project Delivery
• Participate in deployments and projects by completing assigned tasks, equipment moves, readiness checks, and post-install validation.
• Asset, Documentation & Lifecycle Management
• Configure, track, maintain, and properly retire IT-approved technology and maintain accurate equipment inventories.
• Create and update assigned support documentation, site records, and SOPs; document physical infrastructure findings accurately.
• Vendor & Business Partner Coordination
• Coordinate site access and interact professionally with approved vendors or contractors.
• Communicate with business partners, facilities, IT teams, and other stakeholders about local technology work, impacts, dependencies, and status.
• Training, Knowledge & Technical Leadership
• Share knowledge with peers, participate in required training, and develop proficiency through coaching and job shadowing.
• Safety & Risk Management
• Prioritize personal, coworker, contractor, and guest safety; follow company procedures, PPE requirements, and established work practices.
• Recognize personal skill and safety boundaries, stop work when conditions are unsafe, and escalate work outside training or authorization.
• Follow established information security and compliance requirements and promptly escalate identified or suspected issues.
• Perform assigned onsite security and vulnerability remediation tasks under guidance, including patching, configuration changes, and validation.

Requirements & Tech Stack

• Positive, service-oriented, and solution-focused approach with a desire to learn new technologies.
• Familiarity with technology support in an enterprise environment and ability to follow documented procedures.
• Working ability to prioritize assigned work, document accurately, and communicate with technical and non-technical partners.
• Demonstrates strong verbal and written communication skills.
• Foundational understanding of networking and structured cabling concepts, or demonstrated ability to develop these skills.
• Ability to sit and stand for extended periods and perform hands-on work in technology spaces.
• Ability to lift and move up to 50 pounds (with assistance if needed).
• Ability to work a schedule that may include weekends, holidays, after-hours support, and on-call coverage based on business need.
• Valid U.S. driver’s license.
• For mountain/resort locations:
• Ability to work outdoors in winter conditions and at altitude.
• Ability to ski or snowboard at an intermediate level or willingness to learn.

Qualifications

• CompTIA A+ or equivalent knowledge preferred; CompTIA A+ must be obtained within one year of hire.
• Progress toward CompTIA Network+ or equivalent is a plus.
• Other duties and projects as assigned.

Job Specifications

• Starting Wage: $61,534.00
• Employment Type: Year Round
• Shift Type: Full Time
• Minimum Age: 18 years of age
• Housing Availability: No