Licensed Clinical Psychologist

About the Role

Employment Type: Full-time

Work Location: Bengaluru, KA (Hybrid)

The Clinical Psychologist will be responsible for managing and supporting clinical cases, providing clinical guidance to Counselling Psychologists, and ensuring timely and appropriate responses to helpline requests. The role will involve clinical assessment, risk identification, case management, escalation, documentation, and supporting the overall quality and safety of counselling services.

Key Responsibilities

• Clinical Case Management
• Manage and provide clinical oversight for cases requiring intervention from a Clinical Psychologist.
• Conduct clinical assessments and evaluate the presenting concerns, risk factors, and overall clinical needs of clients.
• Identify high-risk and complex cases, including cases involving self-harm, suicidal ideation, severe distress, abuse, or other significant clinical concerns.
• Develop appropriate intervention and case-management plans based on the client's needs.
• Maintain accurate, timely, and comprehensive clinical documentation and case notes.
• Ensure that all clinical interventions are carried out within professional, ethical, and organisational guidelines.
• Clinical Support to Counselling Psychologists
• Provide clinical guidance and consultation to Counselling Psychologists on complex or challenging cases.
• Conduct case discussions, clinical reviews, and support sessions as required.
• Help strengthen the clinical knowledge and case-management capabilities of the counselling team through regular guidance and feedback.
• Helpline Management
• Monitor and respond to helpline requests within the defined turnaround time and organisational protocols.
• Assess the nature and urgency of incoming helpline requests and determine the appropriate course of action.
• Handle clinically sensitive, complex, or high-risk helpline cases.
• Ensure that urgent cases are appropriately escalated without delay.
• Clinical Documentation & Compliance
• Maintain high-quality and comprehensive clinical records, case notes, risk assessments, referrals, and follow-up documentation.
• Ensure documentation is completed within defined timelines.
• Maintain strict confidentiality and adhere to applicable professional ethics, organisational policies, and data-protection requirements.
• Training & Knowledge Development
• Conduct or support clinical training sessions for Counselling Psychologists and other relevant team members.
• Share knowledge on risk assessment, crisis intervention, clinical presentations, referral pathways, and case management.
• Stay updated with relevant developments in clinical psychology, counselling practices, crisis intervention, and professional standards.
• Encourage a culture of continuous clinical learning within the team.

Qualifications & Experience

• MPhil in Clinical Psychology or an equivalent qualification recognised by the RCI.
• A valid RCI licence/registration.
• 0–3 years of relevant experience post-completion of the highest educational qualification in clinical case management, counselling, crisis intervention, EAP, mental health services, or a related setting.
• Experience in handling high-risk cases and providing clinical consultation will be an advantage.
• Experience working in a helpline, EAP, corporate counselling, or mental-health service environment is preferred.

Key Skills & Competencies

• Strong clinical assessment and case-management skills.
• Ability to identify and manage high-risk and crisis situations.
• Strong understanding of suicide and self-harm risk assessment and intervention.
• Ability to provide clinical consultation and guidance to counselling professionals.
• Strong communication and interpersonal skills.
• Sound clinical judgement and decision-making ability.
• Ability to manage sensitive and complex cases with empathy and professionalism.
• Strong documentation and report-writing skills.
• Good understanding of ethical and professional standards.
• Strong organisational and time-management skills.
• Ability to maintain confidentiality and professional boundaries.
• Willingness to support operational requirements, including helpline responsibilities.