Account Services Coordinator, Walmart

About the Role

Steve Madden is seeking a detail-oriented, proactive, and highly organized Account Services Coordinator to support the day-to-day operations of its Walmart account. This is an entry-level opportunity to build a career in customer service, wholesale, account management, and supply chain operations while gaining hands-on experience supporting a major retail partner. This position is based in the NYC office and is on-site.

Key Responsibilities

• Support order management: Assist with entering, processing, and tracking seasonal and weekly Walmart orders, including EDI replenishment activity.
• Monitor orders and shipments: Help track open orders, inventory, shipping timelines, routing requirements, and delivery dates, escalating issues when needed.
• Maintain accurate data: Update customer and order information, account trackers, and reports while identifying and helping resolve discrepancies.
• Coordinate across teams: Partner with Sales, Operations, Warehouse, Logistics, Production, and other internal teams to help ensure orders are processed and shipped accurately and on time.
• Support customer communication: Assist with responding to Walmart inquiries and providing updates on orders, shipments, shortages, and changes.
• Prepare reporting: Help create and distribute order, inventory, and shipment recaps and summaries.
• Learn and improve: Develop knowledge of Walmart requirements, EDI processes, and internal systems while supporting process improvements and special projects.
• Take on additional responsibilities as needed to support the team and business.

Requirements & Tech Stack

• Strong attention to detail and the ability to maintain accurate information across multiple systems and reports.
• Excellent organizational and time-management skills with the ability to prioritize competing deadlines.
• Strong written and verbal communication skills.
• Analytical and problem-solving mindset with the ability to identify discrepancies and follow issues through resolution.
• Ability to collaborate effectively with internal teams and external customers.
• Eagerness to learn new systems, processes, customer requirements, and terminology.
• Proactive, solutions-oriented approach and willingness to ask questions and take ownership.
• Ability to thrive in a fast-paced, deadline-driven environment while maintaining accuracy.
• Proficiency in Microsoft Office Suite, particularly Excel.
• Comfortable organizing, reviewing, reconciling, and analyzing customer and order data.
• Working knowledge of:
• Filtering and sorting large data sets
• Basic formulas and functions
• XLOOKUP and/or VLOOKUP
• PivotTables
• SUMIF/SUMIFS
• COUNTIF/COUNTIFS
• Conditional formatting

Qualifications

• 0–2 years of experience in customer service, account services, order management, wholesale operations, logistics, supply chain, or a related field.
• Previous Walmart account experience is preferred.
• Familiarity with EDI order processing or replenishment is a plus.
• Knowledge of purchase orders, inventory, shipping, routing, or logistics processes is preferred.
• Experience with ERP or order-management systems, such as Infor M3, AS400, or similar platforms, is a plus.