Retail Event Associate, WWE Survivor Series
Fanatics
Houston, TXFresher2h agovia LinkedIn
Role Overview
The Retail Associate delivers business and fan impact through BOLD leadership and execution excellence. Home game shifts are considered a core responsibility and may include pre-game, in-game, and post-game operational support.
Key Responsibilities
- Fan & Customer Impact:
- Greet fans and ask questions to help make their shopping experience an enjoyable one.
- Make recommendations based on observations and conversations with fans.
- Help execute a brand connection by ensuring fans enjoy a top-notch shopping experience.
- Maintain sales floor and/or stockroom standards with an eye to detail.
- Ownership & Execution:
- Process sales transactions via the Fanatics Point of Sale System (POS).
- Maintain the highest standards of professionalism and customer service to ensure the Fanatics Brand and Team/League are always positively represented.
- Perform additional responsibilities as directed by the management team.
- Innovation & Problem Solving:
- Identify opportunities to improve processes, products, or fan experiences.
- Apply creative thinking and new approaches to solve complex challenges.
- Act with urgency and adapt quickly in a fast-paced, high-growth environment.
- Team & Leadership Impact:
- Collaborate cross-functionally to drive shared goals and team outcomes.
- Build strong partnerships across the organization to deliver results.
Requirements & Tech Stack
- Must be at least 18 years of age.
- Ability to work a flexible schedule, including evenings, weekends, holidays, home games, and special events.
- Reliable attendance and punctuality.
- Ability to stand, walk, bend, and move throughout scheduled shifts.
- Ability to lift, carry, and move merchandise weighing up to 25 pounds.
- Maintain a professional appearance and represent the Fanatics brand positively.
Qualifications
- Previous retail, customer service, or hospitality experience preferred.
- Strong communication, interpersonal, and teamwork skills.
- Ability to work effectively in a fast-paced, team-oriented environment.
- High school diploma or equivalent experience preferred.