IT Support Specialist

Malibu Boats, Inc.

Key Responsibilities

• Support end-users with IT-related issues in a responsive and service-oriented manner.
• Troubleshooting of servers, PCs, phones, wireless, networking, and applications.
• User provisioning and deprovisioning for new hires, transfers, and terminations.
• Use of monitoring toolsets to ensure availability of systems and resources.
• Installation/racking of hardware in MDF/IDF network closets.
• Management and organization of IT inventory and assets both physically and in Asset Management Tool.
• Utilization of ticketing system to track and document support requests, gather information for escalations while strictly adhering to established processes and workflows.
• Create and update documentation on a regular basis.
• Assist in hardware/software setup both in person and remotely.
• After hours on-call rotation (occasional).
• Local on-site support rotation (frequent).
• Travel to remote sites as needed (rarely).

Requirements & Tech Stack

• Windows 10/11
• Active Directory/Entra ID
• Office 365 (products and admin portal)
• Client hardware (desktops/laptops), servers (physical and virtual), printers, switches, and VoIP
• LAN/WAN/Wireless networks
• iOS and Android
• MDM solutions
• VoIP phone systems
• Jira/Atlassian product suite (preferred)

Qualifications

• 3+ years supporting Windows 10/11.
• 3+ years’ experience with Active Directory/Entra ID.
• 3+ years’ experience with Office 365 (products and admin portal).
• 2+ years installing, supporting, troubleshooting, and maintaining client hardware, servers, printers, switches, and VoIP.
• 1+ years supporting, troubleshooting and maintaining LAN/WAN/Wireless networks.
• Working knowledge of iOS and Android.
• Familiarity with MDM solutions.
• Familiarity with VoIP phone systems.
• Prior IT Support experience required.
• Excellent communication skills required – including telephone and email.
• Ability to use instructions and pre-established guidelines to successfully solve problems.
• Ability to work collaboratively within a team environment (in person & remote).

Education And/Or Experience

• A+ Certification preferred.
• Associates degree from two-year college or technical school is preferred, or equivalent experience.

Physical Demands

• Sits: Continuous (67-100%)
• Stands: Occasional (33%)
• Walks: Occasional (33%)
• Drives: Occasional (33%)
• Lifts and/or Carries: Maximum 40 lbs, Frequently 10 lbs, Occasionally 25 lbs.
• Uses Hands For Repetitive Activities: Simple Grasping (Occasional - Right/Left), Pushing/Pulling (Occasional - Right/Left), Fine Manipulation (Frequent - Right/Left).
• Bending At Waist: Occasional.
• Squatting: Occasional.
• Climbing Ladders, Stairs: Frequent.
• Kneeling On Ground: Occasional.
• Reaching Above Shoulder: Occasional.

Work Environment

• Office & Manufacturing environment.
• Typical 8-hour work days, some overtime may be required.