Sales Support Representative

About the Role

• This is an entry-level, fully remote position requiring a 40-hour weekly commitment.
• The role involves desk-based work from home in New York, United States.
• Working days and shift times may vary.

Key Responsibilities

• Review incoming sales support requests from shared email queues, customer calls, and CRM assignments, identifying the customer question, request owner, and next action.
• Check customer contact information, product interests, and previous conversations before responding, updating missing details without duplicating existing customer or opportunity entries.
• Answer routine questions about available products, service features, and the sales process using approved reference materials, confirming unclear information with the appropriate contact.
• Communicate with customers through email and a contact-center phone system such as RingCentral, recording questions, responses, and any commitments made during each exchange.
• Prepare standard product summaries and quotation requests using approved templates, checking requested options and routing pricing decisions to the assigned sales representative.
• Coordinate sales conversations and product demonstration appointments, confirming participant availability, sharing meeting details, and notifying the sales representative when arrangements change.
• Update opportunity stages, customer interests, and upcoming actions in the CRM based on confirmed sales representative instructions.
• Follow up on unanswered questions and outstanding customer requests at agreed intervals, escalating pricing exceptions or unresolved product questions to the sales team lead.
• Send clear handoff notes when requests move between colleagues, then confirm ownership and communicate the next step to the customer before closing the request.
• Meet quality expectations through accurate updates, timely responses, complete conversation notes, and dependable follow-up; review corrections with the team lead to improve future work.

Requirements & Tech Stack

• Experience working with a CRM such as HubSpot.
• Experience with a phone system such as RingCentral.

Qualifications

• High school diploma or equivalent.
• No experience required; related sales support, customer-facing, or office experience preferred, including experience gained through school activities, volunteering, or internships.
• Basic understanding of sales inquiries, product questions, quotation requests, and the distinction between supporting a sale and approving commercial terms.
• Willingness to learn CRM navigation, customer lookup, opportunity updates, and phone system features through guided practice and reference materials.
• Clear spoken and written communication for answering customer questions, confirming details, and preparing concise handoff notes for sales colleagues.
• Ability to compare information carefully, identify missing details, and ask for guidance before sharing uncertain pricing or product information.
• Reliable computer, high-speed internet, and quiet private workspace suitable for remote customer conversations and focused desk-based work.
• Availability for the 40-hour weekly commitment and agreed working days and shift times.
• Authorization to work in the United States.

Perks & Benefits

• Fully remote work from home in New York, United States, with responsibilities performed entirely at a desk.
• Structured onboarding and training on the named CRM and phone systems, approved reference materials, and everyday sales support procedures.
• Regular check-ins with the team lead to discuss questions, review feedback, and clarify priorities.
• Build practical skills in sales support, customer communication, opportunity tracking, and dependable handoffs across the sales process.
• Health coverage, paid leave, a 401(k), maternity leave, and bonus opportunities.