Client Success Associate, Onboarding
Gartner
Fort Myers, FLFresher2h agovia LinkedIn
About the Role
The Client Success team follows a Client for Life Philosophy. Associates in this role ensure every Gartner client receives value far exceeding their investment. They understand and surface client business priorities, breakdown challenges, and identify effective ways to support clients in making the right decisions.
Key Responsibilities
- Partner with clients, ranging from senior C-levels to junior client professionals across IT, HR, Supply Chain, Marketing, Finance, Legal, and Sales practices, to ensure success with their Gartner subscription.
- Deliver value to decision makers and drive Gartner growth by:
- Introducing Gartner services and capabilities to prospective and new clients.
- Performing account management.
- Connecting clients with the Gartner expert community.
- Identify client priorities and align Gartner's resources to provide best-in-class service that enables clients to achieve their priorities and maximize return on investment.
- Collaborate with internal Gartner stakeholders to drive service delivery, business results, share best practices, and design innovative solutions.
- Leverage insights and metrics to drive continuous client engagement, satisfaction, retention, and growth.
- Onboard clients, prove the concept of Gartner services, and stimulate client engagement of products used by large client teams.
Requirements & Tech Stack
- 6+ months relevant professional and/or internship experience.
- Proven track record of success fueled by a passion for delighting clients.
- Strong communication, collaboration, prioritization, critical thinking, and influencing skills.
- Bachelor’s degree preferred.
- Bilingual in English and French.