Operations Coordinator (Southeast US, Remote)
ICF
About the Role
The Operations Coordinator, Program Operations supports the implementation of ICF’s utility-sponsored energy efficiency programs, focusing on commercial building systems and energy-efficient technologies. This entry-level role is crucial for the efficient and effective management of energy and environmental programs by identifying opportunities for process improvements, sharing best practices, and collaborating with cross-functional teams. This position offers opportunities to build technical and consulting skills, gain exposure to major initiatives, and contribute to impactful energy solutions. By leveraging ICF’s deep understanding of client needs and emerging technologies, the Operations Coordinator helps deliver high-quality services that support energy efficiency goals. This position will support client work in the southeast, including Mississippi and South Carolina. Preference for individuals in those states or in the central or eastern time zone. Work is fully remote. The anticipated pay for this position is in the $60K range.
Key Responsibilities
- Work as part of the energy efficiency team ensuring successful evaluation, implementation, and verification of utility-sponsored energy efficiency projects.
- Develop and share best practices across the team and organization.
- Collaborate with IT, Reporting, Marketing, and Customer Care teams.
- Conduct analyses to identify trends, issues, and opportunities for improvement.
- Assist with processing incoming project applications.
- Review project application forms and submittments to ensure compliance with program policies and procedures.
- Assign project applications for further processing and review per program policies and procedures.
- Assist with customer and contractor inquiries.
- Coordinate quality control follow-up on project inspections and customer surveys as appropriate.
Skills
- Application review and compliance tracking
- Team collaboration and stakeholder communication
- Data analysis and reporting
- Process documentation and improvement
- Strong time management and organizational skills
- Advanced proficiency in Microsoft Excel
- Analytical thinking and problem-solving
- Effective written and verbal communication
Requirements & Tech Stack
- Bachelor’s degree in a relevant field or an Associate’s degree with a minimum of 2 years of work experience.
- Must be experienced in Microsoft Office Suite (Excel, Outlook, PowerPoint), with demonstrated experience in Excel.
- Knowledge of the utility market (specifically energy efficiency, demand response, and distributed energy resource programs and markets).
- Experience with Power BI (or similar data visualization tool).
- Experience with advanced Microsoft data software such as SharePoint Lists and Power Automate Bot and Third-Party Applications.
Qualifications
- Strong time management, communication, and organization skills.
- Outstanding analytical, writing, and communication skills.
- Work Authorization: All candidates must be authorized to work in the United States. This position is not eligible for new H-1B visa sponsorship by ICF. Candidates who currently hold valid work authorization may be considered for a change of employer petition, subject to company policy and applicable immigration requirements.
Note: This application must be submitted directly by the applicant for consideration. Applicants needing an accommodation for disability or religious purposes in connection with the application process should contact [email protected] for assistance.
Pay Range
$61,232.00 - $104,094.00 Nationwide Remote Office (US99)