Operations Intern

Key Responsibilities

• Instagram & Social Media Management

• Handle day-to-day Instagram activities.

• Assist in managing the brand’s page.

• Respond to Instagram DMs, comments, and fashion-related enquiries.

• WhatsApp Management & Assistance

• Handle day-to-day WhatsApp messages and customer enquiries.

• Respond to client messages professionally and promptly.

• Share outfit details, product information, pricing, and other relevant information with clients.

• Follow up with potential and existing clients.

• Assist with WhatsApp Business activities and client communication.

• Client Handling & Coordination

• Handle daily client calls and text messages.

• Assist clients with fashion-related queries, outfit details, customisation requests, and general enquiries.

• Coordinate with clients regarding requirements, preferences, and order-related updates.

• Maintain professional and friendly communication with all clients.

• Escalate complex queries or important decisions to the management.

• Website Management

• Assist with day-to-day website management and updates.

• Check product listings, outfit details, descriptions, and pricing for accuracy.

• Help ensure that the website information remains updated.

• Assist with website-related customer queries and basic troubleshooting.

• In-Store Assistance

• Assist with daily in-store activities and operations.

• Help attend to walk-in clients and answer basic product-related queries.

• Support the team with outfit presentation, organisation, and general store upkeep.

• Assist with client coordination and other tasks required during store operations.

• Order, Payment & Store Database Management

• Maintain and regularly update the database of all client orders.

• Track order details, including client information, outfit specifications, customisations, measurements, pricing, and delivery timelines.

• Maintain records of advance payments, pending payments, balances, and completed transactions.

• Prepare, organise, and maintain invoices, bills, receipts, and other order-related documents.

• Keep track of order status, from order confirmation to production, dispatch, and final delivery.

• Maintain records of cancellations, alterations, refunds, and order modifications.

• Ensure all client payments and invoices are properly documented and updated.

• Organise digital and physical records of orders, invoices, and other important store documents.

• Assist in maintaining daily sales records and basic store accounts.

• Coordinate with clients regarding pending payments, invoice sharing, and order updates.

• Keep track of in-store requirements, supplies, and other operational details.

• Ensure that all records are accurate, up to date, and easily accessible to the management.

• Highlight discrepancies, missing information, overdue payments, or order delays to the management promptly.