Java, SQL, Unix / Consultant Specialist

About the Role

We are currently seeking an experienced professional to join our team in the role of Consultant Specialist.

Key Responsibilities

• Providing full scope of day-to-day Production Support service, including resolution of live incidents and post-resolution problem management activities.
• Providing workarounds/resolutions with active participation in crisis calls.
• Technical expertise in finding the root cause of major system problems, with inputs based on business/operations requirements.
• Participating and contributing to implementing automations and new production support concepts in the team.
• Ensuring use of best practices by complying with Group Compliance Policy.
• Creating batch plans and supporting weekend releases, raising production change orders, and supporting various testing activities related to new implementations.
• Reviewing, designing, and re-engineering processes with new technologies to improve performance.
• Providing 24/7 production support for Global Disbursement application, ensuring uninterrupted service.
• Monitoring application performance and proactively addressing potential issues to meet SLAs.
• Responding to incidents promptly and conducting Root Cause Analysis.
• Managing job schedulers, resolving batch failures, and ensuring timely transaction processing.
• Acting as a primary point of contact for escalation, coordinating with technical teams, stakeholders, and business teams for issue resolution and enhancement.
• Maintaining and improving monitoring tools and dashboards to ensure optimal system health.
• Documenting troubleshooting steps and resolution procedures, and contributing to a knowledge base.
• Participating in production patching and deployment activities during maintenance windows.
• Owning and driving the end-to-end incident management process for Production systems, ensuring timely resolution of incidents.
• Ensuring effective communication during incidents, providing regular updates to management, and driving PIRs to implement preventive actions.
• Hosting and conducting crisis calls to manage incidents effectively, ensuring timely communication, efficient coordination, and rapid resolution of major outage or performance issues affecting business operations.
• Managing communication during live incidents or outages, ensuring timely updates to all stakeholders, including technical teams, business, and senior management.
• Working on Service Improvement Initiatives, ensuring effective Problem and Change management and Governance.
• Initiatives for automation of manually performed tasks and incident reduction.

Requirements & Tech Stack

• Strong analytical skills.
• Troubleshooting/debugging Java code, Spring boot, SQL, Unix /Linux command, and Stored Procedures.
• Hands-on experience on tools like App D / Splunk / Control-M / Ansible / JIRA.
• Experience of high frequency change, specifically adoption, engineering, and execution of automated CICD pipelines.
• Understanding of Unix and Shell scripting.
• Experience in Agile/ DevOps environment and in assisting in production support.
• Good communication skills and ability to efficiently communicate in production/crisis calls.
• Understanding of customers' needs and delivering excellent customer service.
• Good to have: Experience in Payments domain and on SWIFT messaging standards.
• Open to working in UK/US shifts, weekends and to being on-call support after office hours on a need basis (Rotational).
• Ready to take up and support multiple services across production engineering, supporting them with a technological basis rather than functional.