MEDICAL ASSISTANT

About the Role

Responsible for the efficient and effective processing of patients through the clerical and clinical areas of the practice/clinic. Under the general direction of the physician or advanced practice provider, provides high quality, compassionate patient care.

Key Responsibilities

• Prepares patient for examination, obtains vital signs and chief complaint, and appropriately documents information obtained.
• Performs laboratory and diagnostic testing.
• Answers, screens, and triages telephone calls, takes accurate messages, and distributes them to the appropriate personnel.
• Schedules tests and referral appointments for patients.
• Administers oral and injectable medication and phones prescriptions to pharmacies.
• Engages and helps promote patient/family teaching and provides an educational environment.
• Works gaps in care registries to help improve the quality of care.
• Maintains all logs and required checks (e.g., refrigerator temps, medications, oxygen).
• Maintains practice standards by participating in in-services and committees. May assist in developing and implementing quality control and practice policies.
• Inventories, orders, and restocks areas as necessary.
• Maintains and cleans equipment and environmental safety.
• Provides clerical and clinical services as required to maintain an effective practice flow. Cross-trained to work both clerically and clinically.

Requirements & Tech Stack

• HIPAA Privacy and Security policies and procedures.
• ICARE values and standards of behavior.
• AIDET communication model.
• Works in a safe manner and promptly reports any hazards.
• Ability to work in an EMR environment.

Qualifications

• High school diploma or GED.
• Completion of an accredited medical assistant program, including an externship, OR a minimum of 5 years of Sparrow medical assistant experience in a clinical capacity.
• Specialty clinics may require six months of specialty experience.
• Relevant clinical experience within the past 5 years; if no clinical experience, completion of a medical assistant program in the past two years.
• Ability to provide age-specific care for patients.
• Necessary visual and auditory acuity.
• Positive team attitude and interpersonal skills for effective communication.