Customer Support Representative

About the Role

A Full Renovation – Home Improvement is seeking an organized, motivated professional to guide customers through solutions while documenting relevant information. The role emphasizes responsive customer assistance, clear communication, and accurate case follow-through. Day-to-day tasks call for accuracy, organization, and a willingness to learn established procedures.

Key Responsibilities

• Respond to customer requests through approved messaging, email, or phone channels.
• Provide accurate guidance using documented processes and available resources.
• Escalate issues requiring specialist review to the appropriate team.
• Verify account details using approved privacy and security procedures.
• Use a professional, courteous tone in written and verbal communications.
• Document key details so colleagues can continue a case if needed.
• Maintain organized notes while handling several active requests.

Requirements & Tech Stack

• Reliable remote collaboration and time-management habits.
• Basic familiarity with email, chat, and common office tools.
• Ability to stay professional during difficult conversations.
• Clear written and spoken English communication skills.
• Comfort learning standard support systems and knowledge bases.

Qualifications

• Relevant coursework, project work, or early professional experience.

Work arrangement: Remote within the United States.

Employment type: Full-time.