Program Support Executive

WsCube Tech | Jaipur | On-site | Full-time

Role Overview

We are looking for a proactive and learner-focused Program Support Executive to coordinate with learners, mentors, and internal teams. The role involves managing class operations, resolving learner concerns, supporting LMS activities, and ensuring a smooth learning experience.

Key Responsibilities

• Address learner queries and ensure timely resolution.
• Create documents and presentations, conduct research and development.
• Coordinate with mentors regarding sessions, doubts, feedback, and learner concerns.
• Manage class scheduling, rescheduling, reminders, and communication.
• Handle learner communities and publish relevant updates and resources.
• Support LMS activities, including content, access, and learner issues.
• Call learners for feedback, engagement, follow-ups, and issue resolution.
• Track concerns and coordinate with relevant teams until closure.
• Maintain program data related to courses, content, learners, and class delivery.
• Identify recurring issues and recommend process improvements.
• Support learner engagement, satisfaction, and retention.

Requirements & Tech Stack

• Excel
• Google Sheets
• Digital platforms

Qualifications

• B.Tech/B.E. in Computer Science, IT, or a related field.
• Strong verbal and written communication.
• Good coordination and problem-solving abilities.
• Working knowledge of Excel, Google Sheets, and digital platforms.
• Ability to manage multiple tasks and follow-ups.
• Professional, patient, and learner-focused approach.
• Strong documentation and attention to detail.