Teller

Key Responsibilities

• Deliver friendly, professional customer service that reflects Associated Bank’s brand promise.
• Accurately and efficiently process customer transactions while following all policies and procedures.
• Identify customer needs and refer them to colleagues for additional financial solutions.
• Promote current offers, products, and services that benefit customers.
• Answer questions and resolve customer concerns with professionalism and care.
• Support daily branch operations, including servicing vaults, night drops, and ATMs as assigned.
• Demonstrate and educate customers on digital and self-service banking tools.
• Collaborate with team members across multiple branches to ensure seamless service.
• Process transactions accurately.
• Identify opportunities to meet customer needs.
• Promote financial solutions that help our clients achieve their goals.

Requirements & Tech Stack

• High school diploma or equivalent combination of education and experience.
• Up to 2 years of demonstrated customer service experience.
• Experience in retail banking, cash handling, or financial services (preferred).
• Acts in compliance with all applicable laws and regulations as outlined in training materials, including but not limited to Bank Secrecy Act.
• Responsible for reporting suspicious activity to Financial Intelligence.
• Responsible to report all customer complaints as prescribed and procedure violations to management or HR.
• Responsible to report ethical concerns as needed to Associated Bank’s anonymous Ethics Hotline.

Qualifications

• Grow your banking knowledge while contributing to a team that values collaboration, integrity, and community impact.
• Contribute to a supportive, growth-focused team that values your contributions and invests in your development.
• Make an impact in your community and grow your career.