SMB Account Executive, Business

About the Role

Responsible for the sale of integrated communication structures to small-to-medium businesses. Develops relationships with individual businesses and the community and positions the Comcast brand as key components of the sales strategy.

Key Responsibilities

• Assists with the creation and delivery of face-to-face sales presentations demonstrating knowledge of Comcast products and services.
• Promotes the sale of bundled products to ensure the optimal solution for the customer.
• Sells with the goal of exceeding departmental, financial, and unit targets.
• Stays abreast of the competitive landscape and emerging technologies to best position Comcast Business Services.
• Generates new leads with targeted businesses through prospecting activities, including cold calling, canvassing, customer referrals, and partner relationships.
• Focuses on goal achievement and is results-driven.
• Assists with developing a sales territory, including cultivation of local business partnerships and organizational affiliations.
• Retains the customer base by delivering on the Comcast Credo and ensuring a superior customer experience.
• Maintains and builds customer relationships to drive customer retention; works with internal teams to ensure operational efficiencies and service levels meet and exceed customer expectations through strong customer service orientation and excellent follow-up skills.
• Prepares sales and activity reports as required.
• Participates in out-of-office meetings with customers on a regular basis.
• Demonstrates excellent verbal and written skills and skill in presenting, persuading, and negotiating.
• Consistent exercise of independent judgment and discretion in matters of significance.
• Regular, consistent, and punctual attendance.
• Must be able to work nights and weekends, variable schedule(s), and overtime as necessary.
• Other duties and responsibilities as assigned.

Requirements & Tech Stack

• Comcast products and services
• Bundled products
• Competitive landscape
• Comcast Business Services
• Cold calling
• Verbal and written skills

Qualifications

• Bachelor's Degree
• 0-2 Years Relevant Work Experience
• Note: Comcast may consider applicants with a combination of coursework and experience, or extensive related professional experience.
• Skills:
• Customer-Focused
• Workplace Organization
• Persuasion
• Adaptability
• Technical Knowledge
• Critical Thinking
• Problem Solving
• Communication
• Resilience
• Professional Integrity