Store Operations Associate

About the Role

The Store Operations Associate at CubeSmart Self-Storage is responsible for managing and maintaining stores within their district, encompassing both customer service and property maintenance.

Key Responsibilities

Customer Service

• Develop customer relationships by identifying self-storage needs and providing appropriate solutions.
• Deliver a standout customer experience through face-to-face interactions.
• Meet monthly sales goals and metrics.
• Perform daily operational tasks, including lock checks and showing units.
• Rent self-storage units.
• Sell store merchandise.
• Manage the leasing process.
• Accept payments utilizing the Point-of-Sale System (POS).
• Complete daily bank deposits.
• Make courtesy calls to customers regarding late payments.

Property Maintenance

• Perform daily walks of the property.
• Clean units and store grounds.
• Open and close storage doors (up to 50 lbs.).
• Maintain the facility by mopping, sweeping, changing light bulbs, and cleaning out storage units.
• Keep a clean and safe storage facility, ensuring conditions meet company guidelines (e.g., clean restrooms, neat landscaping, clean parking areas, tidy storage doors, and neat office space).

Qualifications

• A positive and outgoing personality with a passion for helping people.
• Experience in delivering high-quality customer service to a diverse customer market.
• A self-driven mindset with a strong operational focus.
• Basic computer skills including MS Office products.
• Ability to work Saturdays.
• Access to a personal vehicle, a valid driver's license, and up-to-date insurance are required.
• Must be authorized to work in the U.S. without the need for current or future sponsorship.
• Physical requirements include the ability to stand, sit, kneel, crouch, crawl, bend, climb, or balance on a ladder.
• Some locations may require Sunday hours.

Tech Stack

• Point-of-Sale System (POS)
• MS Office products