Servicenow AI Developer

About the Role

The Servicenow AI Developer will design, develop, and implement AI-powered features and integrations within the ServiceNow platform, focusing on intelligent automation, predictive capabilities, and enhanced user experiences. This is a full-time, on-site position based in Hyderabad.

Key Responsibilities

• Design and develop AI-powered solutions using ServiceNow Now Assist and Generative AI capabilities.
• Configure and customize Now Assist use cases across ITSM, CSM, HRSD, ITOM, and other ServiceNow workflows.
• Develop and configure Virtual Agent, AI Search, Predictive Intelligence, and automation workflows.
• Build AI-driven solutions using Flow Designer, IntegrationHub, Business Rules, Script Includes, APIs, and REST/SOAP integrations.
• Configure and optimize GenAI skills, prompts, summarization, classification, recommendations, and conversational experiences.
• Integrate ServiceNow AI capabilities with enterprise applications and external AI/LLM services.
• Work with functional consultants, architects, and business stakeholders to identify suitable AI use cases.
• Translate business requirements into scalable and secure ServiceNow AI solutions.
• Perform development, unit testing, troubleshooting, performance tuning, and production support.
• Follow ServiceNow development best practices, security standards, and upgrade-safe implementation principles.
• Prepare technical documentation, solution designs, and implementation guides.
• Stay current with ServiceNow releases and AI advancements.

Requirements & Tech Stack

• UI Policies
• Javascript
• AI Search
• Gen AI-Virtual Agent
• Flow Designer
• Glide APIs
• Now Assist
• CIS
• Predictive Intelligence
• JSON
• Script Includes
• Client Scripts
• Business Rules
• IntegrationHub
• ACLs/Security Rules
• Generative AI/GenAI
• REST APIs
• Experience with ServiceNow modules such as ITSM, ITOM, HRSD, CSM, IRM/GRC, or SPM.
• Experience integrating ServiceNow with Azure OpenAI, OpenAI, or other enterprise AI platforms.
• Experience with AI agents, workflow orchestration, and enterprise automation.

Qualifications

• ServiceNow CSA certification.
• One or more CIS certifications.
• ServiceNow CAD certification.
• Experience with Now Assist / GenAI certifications or training.
• Strong troubleshooting, analytical, and problem-solving skills.
• Good understanding of data security, access controls, privacy, and responsible AI implementation.