Prod Compliance AssociateSr ML, Global Solutions

About the Role

The Global Solutions Risk and Compliance (GSRC) team ensures that Amazon transactions satisfy legal and safety requirements in accordance with guidelines across global marketplaces. The team proactively identifies risks involved for Amazon while doing business in various countries and enables smooth flow of products across international borders. A Sr. Compliance Associate (Spanish) is responsible for protecting Amazon customers from products that are illegal, hazardous, unsafe, or otherwise prohibited/regulated by law and Amazon policies.

Key Responsibilities

• Review the latest product information as per Standard Operations Procedures (SOP) and cross-check it against relevant regulatory documentation.
• Use various Amazon-specific tools and systems to classify products and ensure they meet necessary compliance requirements for availability on Amazon.
• Work closely with your manager and Process Experts, addressing any deviations from standard SOPs and seeking guidance when necessary.
• Maintain detailed records of assigned tasks and utilize standardized reports to prioritize work, ensuring Quality, Productivity, and Service Level Agreement targets are met.
• Identify opportunities for improvement and collaborate with partner teams to explore ways to reduce manual effort, such as automating reports using Excel queries.
• Share feedback on the team's SOPs, contributing to the ongoing refinement of operational processes.
• Participate in knowledge-sharing sessions, contributing with expertise and learnings.
• As a mentor, support peers by answering queries and providing process-level training.

Requirements & Tech Stack

• Ability to use Microsoft Excel tool as per role requirements (filtering and sorting in data sets, cell referencing, pivot tables, data validation, etc.)
• Basic understanding of SQL, with the ability to self-service defined queries and make simple changes to retrieve data from a database.
• Knowledgeable in Customer Relationship Management (CRM) tools, managing customer data and tracking interactions.
• Attention to detail and ability to analyze and identify patterns across data sets and information.
• Problem-solving skills, with the ability to find solutions through logic, intuition, creativity, and design thinking.
• Commitment to investigation, research, and diving deep to seek facts.
• Ability to understand, interpret, critique, analyze, and communicate data.
• Speak, write, and read fluently in English.
• Spanish B2 and above proficiency in verbal and written communication.

Qualifications

• 1+ years of data-driven business operations processes experience.
• Bachelor's degree.
• Experience with Microsoft Office products and applications.
• Experience with Excel.
• Knowledge of consumer product compliance processes and regulations (Preferred).
• Experience in regulatory compliance management with government agencies (Preferred).