Transportation Specialist, NA QC

About the Role

The Network Operations Center (NOC) is the central command and control center for 'Transportation Execution' across the Amazon Supply Chain network, supporting multiple geographies like NA, India, and EU. It ensures timely pick-up and delivery of freight and resolves exceptions, keeping stakeholders informed. The NOC also analyzes network exceptions to automate processes or propose changes, involving network monitoring and data analysis. The NOC plays a critical role in ensuring the smooth functioning of Amazon transportation.

Key Responsibilities

• Work with business and operations teams to solve customer escalations.
• Analyze historic results.
• Initiate programs in an environment of rapid growth and increasing complexity.
• Drive improvements to visibility tools, methods, and processes to increase the availability and granularity of actionable data for internal and external partners.
• Show significant ownership on customer issues and proactively initiate SOPs and process changes.
• Drive towards simple, scalable solutions to difficult problems.
• Communication with internal customers (CS, MM, LM, FC, Trans Program, HR).

Requirements & Tech Stack

• Excel
• SQL

Qualifications

• Bachelor's degree in a quantitative/technical field such as computer science, engineering, or statistics.
• Exceptional written and verbal communication skills with the ability to create compelling positioning/messaging strategy and present complex information clearly and concisely.
• High attention to detail and proven ability to manage multiple, competing priorities simultaneously with minimal supervision.
• Strong analytical, mediation, and problem-resolution skills.
• Demonstrated leadership with a bias towards action, supporting a culture of ownership and learning.
• Skilled in collaborative management environment, clear formal and informal communication with members of remote and local management teams.
• Passionate about their work.
• Detail-oriented.
• Excellent problem-solving abilities.
• Superb communication and customer-relationship skills.
• Analytic insight.
• Passionate advocate of the customer to other stakeholders.
• Excellent project-management skills.