Digital Content Associate, Music

About the Role

Amazon Music is an immersive audio entertainment service that deepens connections between fans, artists, and creators. We offer experiences that serve all listeners with our different tiers of service: Prime members get access to all the music in shuffle mode, and top ad-free podcasts, included with their membership; customers can upgrade to Amazon Music Unlimited for unlimited, on-demand access to 100 million songs, including millions in HD, Ultra HD, and spatial audio; and anyone can listen for free by downloading the Amazon Music app or via Alexa-enabled devices. Join us for an opportunity to influence how Amazon Music engages fans, artists, and creators on a global scale.

Key Responsibilities

• Perform quality checks on English digital content while listening to music and identify errors reported by various systems and customers based on the SOPs.
• Work with headsets primarily for quality checks on Music Tracks/Albums.
• Continuously adapt to business priorities, learn the features of multiple tools and systems used by the team.
• Follow SOP, identify and report errors in the content.
• Be aware of basic operations metrics such as productivity, quality, and delivery/latency SLA and adhere to business expectations.
• Be measured on compliance to these metrics, SLA requirements, QA guidelines, Team goals, and ability to ideate and drive process improvements.
• Pay close attention to minute details.
• Possess good communication & writing skills, and a professional demeanor.
• Proactively raise issues/alarms to manager or stakeholders that may have an impact on core deliverables or operations.

Requirements & Tech Stack

• Basic MS Office products and applications
• Good English language proficiency: verbal, writing, reading and comprehension.

Qualifications

• Bachelor's degree.
• Knowledge of Excel at an advanced level.
• Good at data analysis and troubleshooting issues related to content editing.
• Familiarity with Amazon Music and its competitors.