HR Technology Intern

About the Role

This internship offers hands-on experience as a HR technology intern. The company's 2027 Summer Internship Program is a paid 10-week learning experience where you will be immersed in the daily environment of a thriving global financial services company. You will gain invaluable industry and organizational knowledge through daily business interactions and job assignments, in addition to engaging in projects that directly affect the company's business, interact with senior leaders in conversational settings, and network with employees and interns across the company's offices. The internship takes place in Summer 2027.

Program Highlights

• Meaningful and challenging work opportunities to accelerate innovation in a secure and compliant way.
• Dynamic, modern work environments that promote collaboration and creativity to develop and empower talent.

Essential Duties & Responsibilities

• Review and assess existing HR policies, SOPs, process documentation, work instructions, and knowledge articles.
• Analyze content maintained across various repositories including NeoCase and Inside the company.
• Standardize document formats, templates, naming conventions, and content structures.
• Identify outdated, duplicative, or inconsistent documentation and recommend improvements.
• Create clear, user-friendly process documentation that simplifies complex HR and Workday transactions.
• Develop process maps, job aids, workflow diagrams, and reference materials to support agentic capabilities and improve overall HR knowledge repository.
• Test and evaluate AI-powered agents and digital assistants supporting employee inquiries within Workday.
• Assess agent responses for accuracy, completeness, consistency, and policy compliance.
• Execute testing scenarios across key employee lifecycle transactions and HR support topics.

Qualifications

• Strong written and verbal communication skills, with exceptional attention to detail and organizational abilities.
• The ability to analyze information, identify patterns, gaps, inconsistencies, and improvement opportunities.
• The ability to manage multiple priorities in a fast-paced environment.
• An interest in HR technology, knowledge management, process improvement, and AI-enabled employee support tools.
• The ability to create clear, user-friendly documentation that simplifies complex processes.
• Applicants must be eligible to work in the U.S. without company sponsorship, now or in the future, for employment-based work authorization.
• You must be available for the full program dates of the internship program.

Preferred Qualifications

• Coursework or experience in Human Resources, Business, Information Systems, Technology, Communications, Organizational Development, or a related field.
• Familiarity with Workday, HR systems, case management tools, knowledge repositories, or employee self-service platforms.
• Experience creating process maps, job aids, workflow diagrams, SOPs, templates, or reference materials.
• Exposure to AI-powered tools, digital assistants, chatbots, automation, or testing scenarios.

Compensation

The compensation for this role is $20–35 per hour.