Global Software Support Engineer I

About the Role

Applied Materials is the global leader in materials science and engineering solutions essential to advancing AI and accelerating the commercialization of next-generation semiconductor chips.

Location: Austin, TX

Time Type: Full time

Employee Type: Assignee / Regular

Travel: Yes, 20% of the Time

Relocation Eligible: Yes

Key Responsibilities

• Understand and resolve Applied Materials’ equipment software application and systems issues of low complexity with some supervision.
• Provide customer software support via Software Ticketing system.
• Assist in the analysis of software issues reported on customer tools by field engineers.
• Align and deliver in line with group objectives.
• Demonstrate a beginner-level understanding of BU product, system software, and software troubleshooting tools/BKMs and infrastructure necessary to meet work delivery requirements.
• Complete all company-level trainings and certifications needed for gaining specific product knowledge.
• Familiarize with equipment software documentation, key customer features, and installation/upgrade instructions for software product releases.
• Participate in after-action reviews to determine root cause.
• Document work activities in line with BKM practices.

Requirements & Tech Stack

• Demonstrates conceptual knowledge of theories, practices, and procedures within a discipline.
• Applies general knowledge of business developed through education or past experience.
• Uses existing procedures to solve standard problems; analyzes information and standard practices to make judgments.
• Accountability for developing technical contribution.
• Exchanges straightforward information, asks questions, and checks for understanding.
• Detail-oriented, curious, and seeks to understand.
• Able to manage many priorities and focus on what is most important.
• Self-starter, demonstrating ability to self-manage.
• Excellent communication skills, written & verbal.
• Focused on teamwork and quality work.

Qualifications

Salary Range: $70,000.00 - $95,500.00

Note: The salary offered will be based on multiple factors including location, hire grade, job-related knowledge, skills, experience, and internal equity.

In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation such as participation in a bonus and a stock award program.