Technical Writer, Product Documentation

About the Role

Infinnium is seeking a Technical Writer – Product Documentation to join their growing US-based IT company. This role involves creating and maintaining clear, accurate, and user-friendly product documentation, working closely with Product, Development, QA, and Support teams. The position is crucial for updating documentation during a major UI transformation, requiring timely delivery of new content. The ideal candidate will be comfortable with technical information, reviewing development stories, understanding application workflows, and leveraging AI-powered tools for enhanced documentation quality and efficiency.

Role Summary

This position is for a technically inclined writer adept at learning software products, collaborating with engineering and QA teams, and transforming complex product functionality into clear, practical user documentation. Strong English communication skills, technical curiosity, attention to detail, and effective use of AI-assisted tools are encouraged.

Key Responsibilities

• Review TFS/Azure DevOps stories, requirements, acceptance criteria, and technical details to understand new features and product changes.
• Analyze existing and newly developed product functionality and understand end-to-end user workflows.
• Collaborate closely with developers, QA/testers, product teams, and support teams to clarify functionality and documentation requirements.
• Participate in discussions, demonstrations, and walkthroughs with developers and testers to understand feature implementation.
• Create and update product help files, user guides, feature documentation, configuration guides, and workflow documentation.
• Document new features and UI changes with clear, structured, and easy-to-understand explanations.
• Review the application UI to ensure documentation accurately reflects the latest screens, fields, buttons, options, workflows, and terminology.
• Identify gaps or inconsistencies between product functionality and existing documentation and coordinate with relevant teams for clarification.
• Document configuration options, prerequisites, permissions, limitations, dependencies, and expected behavior.
• Update existing documentation whenever product functionality, workflows, or UI elements change.
• Maintain consistency in terminology, formatting, structure, screenshots, and documentation standards.
• Coordinate documentation updates with product releases and ensure completion within required timelines.
• Upload and publish completed documentation to the product/help system.

Requirements & Tech Stack

• Strong written and verbal communication skills in English.
• Excellent technical writing and documentation skills.
• Ability to understand software functionality and explain it in simple, user-friendly language.
• Experience working with software products, SaaS applications, or technical platforms.
• Ability to read and understand user stories, requirements, acceptance criteria, and technical discussions.
• Ability to work effectively with developers and QA/testers to understand functionality and validate documentation.
• Good understanding of software development and testing processes.
• Strong attention to detail, particularly when documenting UI elements, workflows, configurations, and system behavior.
• Familiarity with TFS/Azure DevOps, Jira, or similar work-management tools.
• Experience with documentation/help-authoring tools or knowledge bases.
• Experience with screenshots, screen annotation, flow diagrams, and other visual documentation.
• Proficiency with Microsoft Word, Excel, PowerPoint, and similar productivity tools.
• Familiarity with AI tools such as ChatGPT, Microsoft Copilot, or equivalent tools.