Business Process Expert, Travel & Expenses

About the Role

This role ensures best-in-class Philips’ business capabilities within the Travel & Expenses (T&E) domain. You will have full accountability for the design, governance, and continuous improvement of the end-to-end travel expense process, including expense submission, audit, settlement, and compliance with the global travel policy and internal control framework.

Key Responsibilities

• Design and maintain detailed end-to-end process flows, driving standardization, simplification, and harmonization across regions.
• Apply industry best practices (e.g., Lean, Six Sigma, Agile) to enhance process efficiency, strengthen controls, and improve employee experience.
• Identify optimization opportunities, including automation and digitalization within the T&E landscape.
• Coordinate and align with IT development teams on system enhancements and integrations.
• Define, review, and approve business requirements.
• Ensure high-quality execution and validation of System Integration Testing (SIT).
• Maintain strict attention to detail to ensure compliance with audit and control requirements.
• Train and support operational teams, ensuring consistent understanding and execution of T&E processes, policies, and tools.
• Contribute to defining business capabilities, representing the voice of the customer, Business Units, Regions, Functions, regulators, and other key stakeholders.
• Provide guidance in creating Fit-For-Purpose E2E processes by modelling in the Process Framework.
• Ensure alignment with supporting IT applications, data model, and job families, including relevant process KPIs and compliance controls.
• Provide support in designing the minimum level of standard for a process and hand-over to BUs/Regions.
• Work closely with product owners and Local Process Owner/Expert (LPO/E) to ensure design accuracy in IT solutions.
• Contribute to IT solution development projects and software validation processes.
• Develop testing scenarios as part of UAT and validation.
• Handle change management, business go-live readiness (including trainings), and process readiness during the deploy phase.
• Monitor capability during deployment and incorporate feedback.
• Assist in establishing accurate capability performance and adoption reporting.
• Help capture learnings and actively share successes within the community.

Requirements & Tech Stack

• Deep expertise in SAP Concur.
• Strong understanding of SAP ERP integrations and related upstream/downstream systems.
• Solid knowledge of automated T&E audit solutions (e.g., AI-driven audit tools).

Qualifications

Minimum Education

• Bachelor's / Master's Degree in Business Administration, Finance, Operations, Engineering or equivalent.

Minimum Experience

• Experience in applicable functional domain, in combination with Project Management, Change Management, Lean Manufacturing.

Preferred Experience

• Experience in a T&E-related Business Process Expert, or IT Development or T&E leadership role.
• Experience working with automated T&E audit/monitoring tools.
• Strong stakeholder management skills.
• High level of attention to detail.
• Experience in T&E IT development or system implementation is considered an asset.
• Experience in designing end-to-end process flows and driving process improvements is considered an asset.

Preferred Certification

• Lean Six Sigma

Preferred Skills

• Business Acumen
• KPI Monitoring and Reporting
• Data Management
• Regulatory Compliance
• Stakeholder Management
• Continuous Improvement
• Project Management
• Training Delivery
• Change Management
• Process Management
• Systems Integration
• Technical Acumen
• IT project management