Insurance Customer Experience Associate

About the Role

The Customer Experience Associate provides front-line customer service support to ReSource Pro Compliance customers by processing tasks related to insurance regulatory compliance, client intake and/or sales support, responding to customer requests over phone and email. Work completed directly impacts trust and partnership with the client.

All remote positions are based in the United States, and candidates must reside within the U.S. to be eligible for consideration.

Key Responsibilities

• Receive and handle customer inquiries via inbound/outbound phone calls, email, and/or chat
• Answer questions professionally and assists customers by completing a task or process for them
• Provide exceptional customer service to customers
• Deescalate frustrated customer situations
• Find solutions to provide an exceptional customer experience

Requirements & Tech Stack

• MS Office - Word, Outlook, Access, and strong Excel skills
• Located in the Central time zone to accommodate the needs of clients
• Customer-centric mindset, enjoy providing a service and solving customer problems
• Strong written and verbal communication skills, able to convey information to clients and effectively deescalate customer frustrations
• Team player mentality and commitment to supporting other team members
• Process-focused and detail oriented, committed to accurate documentation
• Technological proficiency – able to learn, utilize, and navigate a variety of external and internal systems

Qualifications

• High School diploma or equivalent

Compensation

The salary range for this role is $11.25 - $23.94 per hour.

The salary range may vary based on the specific geographic location in which the candidate resides.

Interview Process

The Standard Interview Process Includes:

• Behavioral Interview with Talent Acquisition
• Online talent assessment
• Hiring Manager Interview

Benefits & Perks

• Generous PTO plan with paid holidays + floating holidays
• 100% paid Employee Healthcare on Day 1
• Eligible for all medical, dental, and vision benefits on Day 1
• 401k with employer match, vested on Day 1