Trust & Safety New Associate

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud, and security.

About the Role

The Trust & Safety (Content Moderation and Responsible AI) offering within Accenture helps keep the internet safe and assists platform companies in accelerating, scaling, and improving their businesses. The Trust & Safety team serves as an important line of defense by improving the quality and safety of online content while gaining hands-on job experience. This role involves systematically testing, evaluating, and challenging AI systems and platforms to improve the integrity, quality, and safety of content, including generative AI.

Key Responsibilities

• Review, classify, and/or remove content according to client guidelines, using specific tools and channels.
• Understand and remain updated on changing client policies and guidelines.
• Stay up-to-date with industry trends, identified generative AI shortcomings, and advancements in content moderation and/or responsible AI regulations, governance, policy, and consulting work.
• Investigate, resolve, and relay complex content issues to the broader Trust and Safety team.
• Develop and execute prompt strategies to interrogate large language models on various topics related to responsible AI, including medical advice, legal advice, and other sensitive areas.
• Analyze model responses for appropriateness, inappropriateness, refusal to answer, or appending disclaimers to the response according to client definitions and guidance.
• Collaborate with other team members to create a comprehensive understanding of responsible AI issues based on a model's responses.
• Contribute to the development of best practices and guidelines for content moderation and responsible AI governance and policy.
• Analyze and review user profiles, audio, videos, and text-based content and/or investigate, escalate, and/or resolve issues reported by users or flagged by the system.

Requirements & Tech Stack

• User-Generated Content Moderation - Content Moderation
• English (Domestic) - Advanced

Qualifications

• Any Graduation
• Strong coping, emotional resilience, and stress-management skills.
• Excellent comprehension, communication, and English skills.
• Ability to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policies.
• Strong attention to detail.
• Comfort synthesizing and analyzing information from multiple streams.
• Strong critical thinking and decision-making skills.
• Deep familiarity and passion for responsible AI, the internet, internet platforms, and internet culture.
• High affinity and cultural awareness of political and social situations regarding the relevant market and region that will be supported.
• Active participation in Accenture's well-being support program.

Note: Due to the nature of the role, exposure to objectionable or disturbing content, flashing lights, or contrasting light and dark patterns may occur. Strong resilience and coping skills are required.