Program Manager I, Transparency

About the Role

Program Manager, Transparency at Amazon

Key Responsibilities

• Work with product management teams to understand program requirements and jointly develop a solution that solves a larger business problem.
• Develop team goals and metrics that allow for accurate measurement and traction towards solving a business problem.
• Achieve buy-in from a broad spectrum of stakeholders and actively report progress on the goals.
• Continuously perform data-based analysis to identify issues and report key insights, subsequently building data-backed business cases.
• Use industry-proven tools such as Lean/Six Sigma to drive operational efficiencies and quality improvement in the operations team under your purview.
• Develop and maintain key relationships with internal stakeholders locally and around the world.
• Own, help set up and scale new operations’ programs/launches, defining processes, KPI, goals, governance, and reporting.
• Experience working cross-functionally with tech and non-tech teams.
• Provide data-driven operations support key to the success of the initiative.
• Analyze operations’ data and processes to identify key customer issues/challenges that will help improve processes and provide higher value to customers.

Requirements & Tech Stack

• Lean principles and DMAIC methodology
• Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.)
• Experience in requirement gathering and ability to write clear and detailed requirement documents.
• Experience working cross-functionally with tech and non-tech teams.

Qualifications

• 2+ years of program or project management experience.
• Bachelor's degree in a relevant field, or 2+ years of Amazon RME (BB/3P) full-time experience.
• Strong record of owning and executing strategic, cross-functional projects.
• Partnering with other teams to drive key process improvement programs.
• Critical thinker with strong organizational, problem-solving, and communication skills.
• Passion for protecting Amazon’s reputation and the customer experience and trust.

Preferred Qualifications

• Experience in MS Access and SQL.
• Experience with Six Sigma tools and Lean techniques.