Specialist

About the Role

The Specialist, Product Express Reporting and Analytics will own the reporting and dashboarding agenda for the Product Express platform. This includes translating product and service owner needs into scalable reporting solutions, maintaining reliable dashboards, analyzing platform data, and recommending optimization opportunities that improve onboarding transparency, adoption, and operating efficiency. The role also includes product ownership responsibilities, working closely with product and service teams across Mastercard to digitize onboarding journeys and define platform enhancements that strengthen Product Express reporting, analytics, and self-service capabilities.

Key Responsibilities

• Partner with product and service owners using Product Express to understand reporting needs, define success metrics, document requirements, and translate them into clear reporting deliverables.
• Define Product Express reporting and analytics strategy, and opportunities to leverage AI.
• Implement configurable reporting solutions that can be adapted across the broad range of products, services, and onboarding journeys supported by Product Express.
• Build and maintain reports and dashboards, monitor adoption and performance trends, analyze findings, and recommend optimization opportunities for product and service owners.
• Lead digitization of product onboarding processes with product owners.
• Identify, prioritize, and manage development of platform enhancements that improve reporting, analytics, dashboard configurability, and data capture capabilities.
• Identify practical AI use cases for Product Express reporting, such as automated insights, anomaly detection, natural-language querying, and proactive recommendations.

Requirements & Tech Stack

• Strong experience in reporting and analytics, with the ability to turn complex business processes into actionable metrics, dashboards, and insights.
• Experience applying AI or automation to analytics workflows is a plus.
• Hands-on experience with reporting and data tools such as Tableau, Power BI, Alteryx, SQL, and Python.
• Ability to connect, transform, analyze, and visualize data from multiple sources.
• Experience in reporting solution deployment.
• Proven experience collaborating across functions and geographies.
• Experience in product development or product management is a plus.

Qualifications

• Highly engaged individual comfortable working independently in a fast-paced and agile environment.
• Sound business judgment with strong conceptual thinking, prioritization, and problem-solving skills; able to connect reporting insights to product decisions and operational improvements.
• Undergraduate degree or higher in Data Science, Computer Science, Business Analytics or similar field of study.