Collection Executive, International process
CHARTER
Kochi, Kerala, IndiaFresher1h agovia LinkedIn
Job Title: Collection Executive - International Process
Location: Kakkanad, Cochin
About the Role
Join Charter's expanding team as a Collection Executive. In this position, you'll handle both inbound and outbound collection calls from Australia and resolve customer issues relating to debts.
Key Responsibilities
- Manage inbound and outbound collection calls in a timely manner.
- Identify customer’s needs, clarify information, research every issue and provide solutions.
- Identify and escalate priority issues, keep records of all conversations and transactions in the database.
- Attend client briefings, meetings and trainings.
Requirements & Tech Stack
- Strong English Language communication
- Listening & Negotiation skills to effectively engage with customers
- Ability to multi-task, set priorities and manage work efficiently
- Basic computer Skills
- Willingness to work in shifts (Night shift)
Qualifications
- 0 – 1 year experience
Additional Benefits
- Cab facility (Pick up and drop) within Cochin city limits
- Health insurance (after completion of 1 year service)
- Provident Fund
- Performance bonus
Applying
Please send your CV to [email protected]
Job Types: Full-time