Customer Support Specialist, Marathi Language

About the Role

TRAGUIN is hiring a Customer Support Specialist – Marathi Language for its office in Gandhinagar, Gujarat, India. This is a full-time, work from office position.

Key Responsibilities

• Handle customer inquiries and provide professional customer support in Marathi and English.
• Manage inbound and outbound customer calls, emails, and chat interactions.
• Resolve customer queries, service requests, complaints, and basic troubleshooting issues.
• Provide accurate information about products, services, processes, and customer requirements.
• Maintain customer records, call logs, case notes, and interaction details in CRM or ticketing systems.
• Identify customer concerns, provide appropriate solutions, and escalate complex issues to the relevant teams.
• Ensure timely follow-ups and effective resolution of customer complaints.
• Maintain high standards of customer satisfaction, service quality, communication, and professionalism.
• Follow company policies, standard operating procedures (SOPs), and quality assurance guidelines.
• Achieve assigned performance targets related to productivity, call quality, response time, resolution, and customer satisfaction.
• Collaborate with internal teams to improve service delivery and customer experience.

Requirements & Tech Stack

• Fluency in Marathi – spoken and written.
• Good command of English.
• Hindi or additional regional languages will be an advantage.
• Strong verbal communication, listening, interpersonal, and customer-handling skills.
• Customer-first attitude with a problem-solving mindset.
• Ability to manage customer complaints professionally and patiently.
• Basic technical troubleshooting and analytical skills.
• Familiarity with CRM software, ticketing systems, MS Office, email, and basic computer operations.
• Ability to multitask, maintain accurate records, and work in a team environment.
• Willingness to work full-time from the Gandhinagar office.

Qualifications

• Freshers with excellent Marathi communication skills.
• Experienced candidates from customer support, customer care, call centres, BPO, KPO, contact centres, voice processes, helpdesks, and customer service operations.
• Candidates with experience in inbound calling, customer query resolution, complaint management, technical support, or regional-language support.

Salary & Benefits

• Monthly Salary: ₹18,000 – ₹25,000, depending on skills and experience.
• Full-time, on-site employment.
• Collaborative and supportive working environment.
• Opportunity to develop customer service, communication, CRM, and professional skills.