Customer Service Associate

Job Title: Customer Service Associate

Company: Mississippi Department of Employment Security

Location: Clarksdale, MS

About the Role

• Full-time position (40 hours/week).
• Responsible for helping customers by providing product and service information and addressing technical issues as a call center team member, based on trust and reliability.

Key Responsibilities

• Answer or make calls and assist customers with questions or concerns regarding their technical needs, complaints, and other issues.
• Respond efficiently and accurately to callers, explaining possible solutions and ensuring the customer feels supported and valued.
• Engage in active listening while providing excellent, consistent customer service.
• Document and update customer records based on interactions.
• Develop and maintain a knowledge base of evolving products and services.
• Utilize software, databases, scripts, and tools appropriately.
• Participate in training and other learning opportunities to expand knowledge.
• Adhere to all company policies and procedures.

Requirements & Tech Stack

• Proficiency with computers, especially with CRM software.
• Strong typing skills.
• Excellent written and verbal communication skills.
• Strong time management, data entry skills, and decision-making skills.
• Willingness to work a flexible shift schedule.
• Ability to build rapport with clients.
• Ability to prioritize and multitask.
• Maintain a positive and professional demeanor at all times.
• Must clear background and drug screening.

Qualifications

• High School Diploma or equivalent.
• Associates or bachelors degree preferred.
• Understanding of company software, services, and policies.
• Previous experience in customer service, tech support, or other related fields preferred.