Human Resources Executive, International BPO

About the Role

The Human Resources Executive for the International BPO division is a full-time, on-site role based in Pune District. This position is responsible for managing end-to-end HR operations for international BPO teams.

Key Responsibilities

• Managing end-to-end HR operations, including employee lifecycle processes, onboarding, and documentation.
• HR data management for international BPO teams.
• Maintaining and implementing HR policies.
• Handling employee relations matters.
• Conducting performance and disciplinary discussions.
• Supporting conflict resolution in alignment with organizational standards.
• Coordinating with business leaders on workforce planning.
• Supporting recruitment activities.
• Conducting HR inductions.
• Organizing engagement and retention initiatives.
• Ensuring compliance with local labor regulations.
• Preparing HR reports.
• Partnering with stakeholders to foster an inclusive, high-performance culture.

Requirements & Tech Stack

• Strong skills in HR Management and Human Resources (HR), including understanding of the full employee lifecycle and organizational HR practices.
• Skills in HR Operations and HR Policies, including experience with HR documentation, compliance, and policy implementation.
• Skills in Employee Relations, including conflict resolution, grievance handling, and supporting performance and conduct discussions.
• Proficiency with HRIS tools and MS Office.

Qualifications

• Relevant qualifications such as a bachelor’s degree in Human Resources, Business Administration, or a related field.
• A postgraduate degree or HR certification is an advantage.
• Excellent interpersonal and communication skills.
• Strong attention to detail.
• Ability to work in a fast-paced international BPO environment.
• Prior experience in BPO or shared services organizations is preferred.