Software Engineer

About the Role

Serco North America is seeking an Entry-Level ServiceNow Developer to support the development, configuration, and enhancement of ServiceNow applications across mission-critical systems. This role is well-suited for a recent college graduate with a strong technical foundation and a desire to grow within enterprise platforms and IT Service Management (ITSM). This position offers structured on-the-job training and mentorship, providing the opportunity to build hands-on experience with the ServiceNow platform while supporting the delivery of reliable, high-quality IT services.

Key Responsibilities

• Assist in the development and configuration of applications on the ServiceNow platform using App Engine Studio.
• Support implementation and customization of ITSM modules, including Incident, Change, and Request Management.
• Develop and maintain ServiceNow components such as:
• Forms and fields
• Business rules
• Client scripts
• UI policies
• Workflows and Flow Designer solutions
• Participate in requirements analysis, solution design, testing, and documentation.
• Collaborate with senior developers, system administrators, and functional stakeholders.
• Troubleshoot issues and support platform enhancements and continuous improvements.
• Follow ServiceNow development best practices, security standards, and Serco development methodologies.
• Maintain documentation for developed solutions and configurations.

Requirements & Tech Stack

• U.S. Citizenship
• Bachelor’s degree in Computer Science, Information Technology, Information Systems, Software Engineering, or a related discipline.
• Strong understanding of programming fundamentals and software development concepts.
• Proficiency or coursework experience with JavaScript.
• Basic knowledge of HTML, CSS, and web-based application concepts.
• Familiarity with relational databases and data modeling concepts.
• Foundational understanding of IT Service Management (ITSM) or IT operations principles.
• Ability to learn new tools and technologies quickly.
• Strong analytical, problem-solving, and communication skills.
• Ability to work effectively both independently and as part of a team.

Preferred Qualifications

• Academic, internship, or project experience with enterprise systems or SaaS platforms.
• Exposure to low-code or no-code development platforms.
• Familiarity with Agile or Scrum methodologies.
• Experience consuming or building REST APIs.

Certification Requirements

The selected candidate must obtain the following ServiceNow certifications within six (6) months of hire:

• ServiceNow Certified System Administrator (CSA)
• ServiceNow Certified Application Developer (CAD)

Training and certification support will be provided.