Customer Service Representative

About the Role

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future. As a Customer Service Representative with a focus on Video Repair at Spectrum, you will use your communication and problem-solving skills to nurture and maintain relationships with customers who are subscribed to our high-quality cable and video products.

Key Responsibilities

• Troubleshoot and resolve technical issues related to cable and video services.
• Interact with customers through inbound phone calls to resolve a variety of topics, including billing questions, account updates, and subscriber challenges.
• Resolve TV inquiries while creating best-in-class customer experiences.
• Learn about core TV products, services, and billing processes to provide knowledgeable and timely customer service.
• Represent a Fortune 100 company and be the voice of Spectrum.
• Answer calls, resolve issues, and navigate computer systems.

Requirements & Tech Stack

• Education: High school diploma or equivalent.
• Schedule: Ability to work a variety of schedules including nights, weekends, and holidays.
• Language: Bilingual in English/Spanish.
• Technical Skills: MS Office, computer skills, typing.
• Skills: Communication, organization, time management, multi-tasking, customer service.
• Abilities: Dependable, professional, solution-oriented, results-driven, resilient.
• Experience working with computers and software applications.
• Experience in a call center environment.

Qualifications

Experience:

• 6+ months of customer service experience.
• 1+ year working with computers and software applications.
• 6+ months of heavy volume phone experience in customer service or a call center.