Customer Service Associate

About the Role

This role is for individuals with a background in retail or store operations who enjoy customer interaction. As a Hair Coach, you will be the primary point of contact at Traya Experience Centers, responsible for providing a premium in-store experience, fostering customer trust, and guiding them through their hair care journey. The role combines customer service, consultation support, and relationship management, mirroring customer engagement and retention strategies in a retail setting.

Key Responsibilities

• Welcome walk-in customers and ensure a warm, personalized experience.
• Understand customer concerns and guide them through consultations.
• Explain Traya’s treatment journey in a simple and relatable way.
• Assist customers in understanding doctor recommendations and product usage.
• Build long-term relationships with customers.
• Motivate customers to remain consistent with their treatment plans.
• Drive repeat visits and product reorders.
• Conduct regular follow-ups (calls/WhatsApp) for at least 3-4 hours daily.
• Track customer progress and ensure satisfaction.
• Address customer queries regarding usage, results, or concerns.
• Provide reassurance and escalate issues to doctors when necessary.
• Maintain store hygiene, product display, and perform inventory checks.
• Ensure smooth day-to-day clinic/store operations.
• Encourage customer reviews, feedback, and testimonials.
• Deliver a high-quality experience that customers will share.

Requirements & Tech Stack

• Strong communication skills (English, Hindi + local language).
• A people-first mindset with empathy and patience.
• Comfortable with targets, customer engagement, and follow-ups.
• Basic comfort with digital tools (CRM, WhatsApp, etc.).

Qualifications

• Any Graduates.
• Experience in retail stores, salons, wellness centers, or customer-facing roles.
• 1–3 years of experience in customer handling / sales / service roles.