Customer Support Executive

Key Responsibilities

• Handle incoming customer calls and provide assistance in Malayalam, addressing inquiries and resolving issues promptly.
• Maintain a high level of professionalism and empathy while interacting with customers.
• Document customer interactions accurately in the system for future reference.
• Collaborate with team members to improve service delivery and customer satisfaction.
• Participate in training sessions to enhance product knowledge and customer service skills.

Requirements & Tech Stack

• Proficiency in Malayalam, both spoken and written.
• Strong communication skills and a customer-oriented mindset.
• Ability to work in a fast-paced environment and handle multiple tasks efficiently.
• Basic computer skills and familiarity with customer support software is a plus.

Qualifications

• This position is suitable for freshers or individuals looking to start their career in customer support.