International Customer Support (Voice & Chat)

Job Title: International Customer Support Associate (Voice & Chat)

About the Role

• An opportunity to work with international customers and build a career in the global BPO industry.
• Hiring enthusiastic and customer-focused candidates for an International Voice & Chat Process supporting UK and US customers.
• Freshers with excellent communication skills and experienced candidates with relevant international voice process experience are welcome.

Job Details

• Location: Pune, Maharashtra
• Process: UK & US International Process
• Process Type: Voice & Chat / Blended
• Work Mode: Work From Office (WFO)
• Working Days: 5 Days Working
• Weekly Off: 2 Rotational Days
• Shift Timings: Rotational Shifts
• Cab Facility: Both-Way Cab
• Joining: Immediate / As per process requirements

Salary & Benefits

• Freshers: Up to 4 LPA
• Experienced Candidates: Up to 6.7 LPA
• Performance-based incentives
• Both-way cab facility
• Salary based on relevant experience, communication skills, and interview performance.
• Opportunities for career advancement and internal growth.
• Professional work environment with international customer exposure.

Eligibility Criteria

For Freshers

• Undergraduate or Graduate candidates from any stream.
• Excellent English communication skills.
• Strong customer-service orientation and willingness to learn.
• Flexibility to work in rotational shifts.

For Experienced Candidates

• Minimum 6 months of International Voice Process experience is mandatory.
• Experience in International BPO or Customer Support is preferred.
• Good customer-handling and problem-solving skills.

Essential Skills

• Excellent verbal and written English communication.
• Strong interpersonal and active listening skills.
• Customer-focused attitude with a professional approach.
• Ability to handle queries, resolve concerns, and multitask effectively.
• Willingness to work from the Pune office in rotational shifts.

Key Responsibilities

• Handle customer queries from UK and US customers through voice calls and chat.
• Understand customer requirements and provide accurate, timely resolutions.
• Deliver a professional and positive customer experience across every interaction.
• Resolve customer concerns while maintaining service quality and customer satisfaction.
• Follow process guidelines, quality standards, and compliance requirements.
• Maintain productivity, quality, and other process-related performance metrics.
• Record customer interactions accurately in the relevant systems.
• Escalate complex cases to the appropriate teams when required.

Why Join Us?

• Opportunity to work with international customers.
• Attractive salary packages and performance-based incentives.
• Both-way cab facility for convenient commuting.
• Professional and supportive work environment.
• Career development and internal promotion opportunities.
• Excellent platform to establish a long-term career in International Customer Support.

How to Apply

• Interested candidates can connect directly with HR for further details and interview coordination.
• HR Prajakta
• Call / WhatsApp: 8530219444