Associate Desktop Support Specialist
Temple Health – Temple University Health System
Philadelphia, PA0–2 yrs4h agovia LinkedIn
About the Role
Provides a single point of contact for end-users to receive Tier 1 support and maintenance within the organization's desktop computing environment.
Key Responsibilities
- Installing, diagnosing, repairing, maintaining, and upgrading all desktop hardware, laptops, iPads, iPhones, peripherals, and applications to ensure optimal performance.
- Troubleshooting problem areas (in person, by telephone, or via e-mail) in a timely and accurate fashion, and providing end-user assistance where required.
- Maintaining and documenting all work in the automated Help Desk system.
- Working collaboratively with all aspects of information technology and customer departments.
Requirements & Tech Stack
- Windows operating systems
- Terminal hardware, controller hardware and software, and emulation software
- PC Hardware
Qualifications
- High School Diploma or Equivalent Required
- Bachelor's Degree in Computer Science, Information Technology, or related field Preferred
- General Experience in a Hospital Environment Preferred