CRM Intern

About the Role

The CRM Intern role at Zennex Consulting is an on-site internship based in Bengaluru. The intern will assist in maintaining and updating CRM records, ensuring data accuracy and consistency across customer accounts.

Key Responsibilities

• Support sales and consulting teams with CRM related queries.
• Track customer interactions.
• Prepare basic reports and summaries.
• Document CRM workflows.
• Contribute to small projects that improve customer relationship processes.
• Participate in meetings to understand client requirements.
• Learn best practices in customer relationship management.
• Gain exposure to project and sales operations.

Qualifications

• Strong Analytical Skills to interpret CRM data, identify trends, and support decision-making.
• Effective Communication skills to interact with internal teams and contribute to customer-facing documentation.
• Basic Sales understanding to support lead tracking, opportunity follow-up, and pipeline updates.
• Foundational Customer Relationship Management (CRM) knowledge, including familiarity with common CRM tools or platforms.
• Entry-level Project Management skills to assist in organizing tasks, tracking timelines, and documenting processes.
• Ability to work on-site in Bengaluru.
• Ability to manage multiple tasks and learn quickly in a fast-paced environment.
• Proficiency in basic office productivity tools (e.g., spreadsheets, presentations).
• An interest in digital solutions and consulting.
• Relevant coursework or training in business, marketing, information systems, or related fields is beneficial.