On-Site Installation Lead

About the Role

You will own how Wakefit Home Interiors gets installed in customers' homes: on time, right the first time, at a sustainable cost. This is a 0 to 1 role. You will build the systems for on-site quality and timely execution, then lead a team of carpenters and work with external agencies to deliver against them.

Key Responsibilities

• Build the on-site quality system
• Define installation quality standards and site checklists for each stage of installation.
• Create SOPs that carpenters can follow consistently, with minimal dependence on any one person.
• Set up snag capture, root-cause tracking and closure, so repeat issues are fixed at the source.
• Own the handover standard: what "complete" means before the customer signs off.
• Build the timely execution system
• Plan and schedule installations so sites are ready, material is on site and crews are assigned before work starts.
• Track every installation against its committed timeline and flag delays early.
• Work with production and dispatch so what reaches the site matches what was designed.
• Lead the carpenter team
• Hire, onboard and train carpenters on Wakefit standards and SOPs.
• Allocate crews across sites to balance quality, timelines and productivity.
• Build skill development and accountability into how the team works.
• Manage external stakeholders
• Be the on-site point of coordination for customers and other external parties involved in installation.
• Resolve escalations at site and feed recurring issues back into the system.
• Keep it sustainable and cost-effective
• Track installation cost and find ways to reduce it without lowering quality.
• Choose solutions that scale with volume rather than adding headcount for every problem.

Qualifications

• Experience in a 0 to 1 role is essential.
• Ability to build repeatable, cost-effective solutions.