L1 L2 Support Engineer
Teceze Consultancy Services
Chennai(Mahindra City)0–2 yrs3m agovia Naukri
Job Title: L1 L2 Support Engineer
Company: Teceze Consultancy Services
Work Location: Mahindra World City, Chennai
Interview Date: 27 October 2026
Shift: 24/7 Rotational Shifts with Rotational Week-Offs
Notice Period: Immediate
Key Responsibilities
- Provide onsite IT support to end users.
- Troubleshoot Windows 10/11, hardware, software, and application issues.
- Perform laptop/desktop reimaging and device configuration.
- Support printers, peripherals, and basic networking (LAN/Wi-Fi/VPN).
- Manage incidents and service requests through ticketing tools.
- Document resolutions and escalate unresolved issues.
Requirements & Tech Stack
- 0-2 years of Desktop/IT/Technical Support experience.
- Hands-on laptop/desktop reimaging experience.
- Basic hardware and networking troubleshooting.
- Familiarity with ServiceNow, Jira, ManageEngine, or similar tools.
- Good verbal and written communication skills.
- Willingness to work in rotational shifts.
Qualifications
- Bachelors Degree in CS/IT/Electronics or a related field.
HR Contacts
- Gowshigan: 8056753799
- Hari Prasad: 9043447036