Business Development Associate

About the Role

Dil Foods is seeking a proactive and organized Business Development Associate to manage inbound leads through the company's CRM. This role serves as the primary contact for inbound restaurant partnership inquiries, focusing on understanding business needs, collecting information, and scheduling meetings with Inside Sales Managers.

Key Responsibilities

• Monitor and manage inbound leads via CRM, ensuring timely calling and follow-up.
• Contact prospective restaurant partners to understand their business profile, setup, location, and interest in partnering.
• Collect and record essential details: restaurant name, owner's contact information, location, establishment type, kitchen infrastructure, and partnership requirements.
• Schedule meetings between qualified restaurant partners and Inside Sales Managers.
• Maintain accurate and updated lead information, call outcomes, follow-up remarks, and meeting schedules in the CRM.
• Follow up with prospective partners to confirm meeting availability and minimize missed appointments.
• Coordinate with Inside Sales Managers for lead handover, meeting alignment, and lead status updates.
• Maintain daily reports on inbound leads, calls, qualified leads, scheduled meetings, and confirmations.
• Ensure every inbound lead is contacted, updated, and tracked until handover to the Inside Sales Manager.
• Adhere to established calling processes, lead qualification criteria, CRM practices, and reporting standards.

Requirements & Tech Stack

• Experience in telecalling, customer service, inside sales support, or sales coordination.
• Good verbal communication and interpersonal skills.
• Basic knowledge of MS Excel, Google Sheets, and CRM tools.
• Strong follow-up, coordination, and time-management skills.
• Comfortable making calls and speaking with restaurant owners and business partners.
• Ability to maintain accurate records and manage multiple leads.
• Proficiency in English and Hindi.
• Kannada is an added advantage.

Qualifications

• Freshers or candidates with up to 2 years of experience.
• Organized and detail-oriented.
• Comfortable speaking over the phone and managing inbound inquiries.
• Capable of demonstrating strong coordination skills.
• Able to ensure every assigned lead is properly contacted, documented, and handed over to the sales team.