Intern/Co-Op-UX Designer

About the Role

The Customer Experience Internship and Co-Op Program is designed for current college students interested in user experience design, research, digital products, innovation, or data analytics, and who have an interest in Consumers Energy and the energy industry. This program is a key component of advancing the Customer organization’s goals.

Job Description/Responsibilities

An intern or co-op will work alongside subject matter experts to help make informed decisions about customer experience and digital design challenges. This role will expose you to a range of energy industry issues and customer needs critical to the company’s continued success.

• Translate customer insights, business goals, analytics, and technical requirements into intuitive user experiences.
• Leverage AI-powered design, research, and content workflows to accelerate discovery, design exploration, documentation, and design system management.
• Create user flows, journey maps, wireframes, prototypes, and high-fidelity designs using Figma.
• Partner with developers, content strategists, product teams, and researchers to bring experiences from concept to implementation.
• Conduct and support usability testing, customer interviews, and research synthesis activities.
• Analyze customer feedback, behavioral data, and usability findings to identify opportunities for improvement.
• Contribute to the evolution and governance of the Consumers Energy Design System.
• Create, document, and maintain reusable design system components, patterns, and standards.
• Evaluate and recommend opportunities to improve team efficiency through AI-assisted UX practices and emerging design technologies.
• Advocate for customer needs throughout the research, design, and development process.

Requirements & Tech Stack

• Currently pursuing a Bachelor's or Master's degree in User Experience Design, Human-Computer Interaction, Product Design, Human Factors, Information Science, Psychology, Graphic Design, or a related field.
• Minimum GPA requirement of 3.0.
• Figma
• Design systems
• Reusable component libraries
• Accessibility standards
• Responsive design
• Mobile-first UX practices
• AI-powered tools and workflows

Qualifications

• Portfolio demonstrating your design process, problem-solving approach, design rationale, and measurable impact.
• Experience using Figma for wireframing, prototyping, component creation, and design system management.
• Familiarity with design systems, reusable component libraries, accessibility standards, responsive design, and mobile-first UX practices.
• Experience leveraging AI-powered tools and workflows to support UX design, research, content creation, documentation, design system maintenance, or process optimization.
• Strong customer-focused mindset with the ability to translate research, analytics, and feedback into actionable design improvements.
• Demonstrated ability to collaborate effectively with designers, developers, content strategists, researchers, and business stakeholders.
• Proven initiative, curiosity, and ability to work independently while managing multiple priorities in a fast-paced environment.
• Experience planning, conducting, supporting, or synthesizing user research is preferred.
• Examples of contributing to design systems, leading projects or initiatives, or independently learning and applying new tools, technologies, or processes are highly valued.
• Preferred Class Standing: Junior or senior undergraduate standing; master's students are also eligible.

Location

• This is a hybrid (virtual/onsite) position with required onsite days on Monday, Tuesday, and Thursday.
• May be assigned to any Consumers Energy Service Center located throughout Michigan's lower Peninsula.
• Selected candidate must be within a commutable distance or willing to relocate (relocation package is available for those that qualify).

Important Note: This position is not eligible for immigration sponsorship (e.g., H-1B, TN). Candidates requiring such sponsorship will not be considered.